July 24, 2008 12:45:03
Posted By Carl Engelbrecht

"Not too long ago, it seemed as if "smart appliances" would be everywhere by now. The technology certainly is there, but the desire -- on the part of both manufacturers and customers -- simply isn't. Too bad, because the customer relationship is suffering as a result, experts say."

http://preview.tinyurl.com/6pjasz
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